This policy applies to paid business subscriptions offered through FrontOfWeb Directories. Paid checkout is not live yet. We are publishing these terms in advance so the intended renewal, cancellation and refund approach is clear before subscriptions become available.
Recurring subscriptions
Paid plans will be offered on a recurring monthly or annual basis. The checkout will show the price, currency, taxes where applicable, billing period and renewal terms before you place an order. A subscription renews at the end of each billing period unless it is cancelled.
Cancelling
You can cancel a recurring subscription to stop future renewals. Unless the checkout or applicable law says otherwise, cancellation takes effect at the end of the current paid billing period and paid features remain available until then.
Cancellation does not remove the underlying directory listing. After the paid period ends, the listing can continue on the Free plan and features or limits that require a paid plan can be removed, reduced or disabled.
If Growth features end, any community photos, promotions or events still awaiting owner approval enter the normal publication and moderation process.
Refund requests
You are entitled to a refund if you request it within 14 days of the initial paid subscription purchase, for any reason. We may also approve refunds outside that period where appropriate, including where required by law, where the service was not provided as described, or where the payment provider or merchant of record applies a more generous refund policy.
Renewal payments are normally non-refundable once a new billing period has started, except where required by law or where we or the merchant of record agree otherwise. Contact us promptly if a renewal was unexpected or you believe there has been a billing error.
Merchant of record and payment provider
A third-party payment provider or merchant of record may process and legally resell a paid subscription. Its checkout terms, refund process and customer-support procedures can apply to the transaction in addition to this policy. Where those terms or mandatory consumer rights give you stronger refund rights, those stronger rights apply.
How to request help
Email [email protected] or use our business support form. Include the account email, business name and enough information for us to identify the relevant order. Do not send full card details.
Changes to this policy
We can update this policy before or after paid billing launches. The terms presented at checkout and any mandatory legal rights continue to apply to a completed purchase. Material changes to an existing recurring subscription will be notified where required.
Last updated: 6 August 2026.